Refund Policy

Last Updated: 15/11/2025

At SytePilot, we aim to provide exceptional value through our website design and digital services. Because our work involves custom setup and ongoing service costs, our refund policy is as follows:

1. One-Time Setup Fee

The setup fee covers:

• Custom website build

• Integrations

• Automations

• Branding and layout development

• Launch and configuration

This fee is non-refundable once work has started, as time and resources are immediately invested into your project.

If you request a cancellation before work begins, you may receive a full refund.

2. Monthly Subscription Fees

Monthly payments cover:

• Hosting

• Maintenance

• Ongoing support

• Platform tools

• Updates and feature usage

Refunds for monthly payments:

• Payments are non-refundable once the billing cycle begins.

• You may cancel anytime, and services will continue until the end of the paid period.

• No future payments will be charged after cancellation.

3. Billing Disputes

If you believe there is an error in billing, contact us within 7 days and we will review it promptly.

4. Service Cancellation

You may cancel your service at any time by contacting us.
After cancellation:

• Your site and associated services may be paused or removed.

• You may request an export of content (text, images, etc.).

• Proprietary tools, automations, and system features are not transferable.

5. Contact for Refund Requests

SytePilot
📧 [email protected]
🌐 www.sytepilot.co.uk